|
|
|
''Your privacy is very important to us at CallCharm. CallCharm is
committed to respecting your privacy and the confidentiality of
your Personal Information and the content of your
communications. This Privacy Statement is meant to assist You in
understanding how We use and safeguard the information that We
collect in providing our services to You. To protect your
privacy, the Personal Information that CallCharm collects from
You is used in the manner and for the purposes described in this
Privacy Statement.
Please read this Privacy Statement carefully. This document
governs CallCharm's collection, use and disclosure of your
Personal Information. You will not be able to register with
CallCharm or sign up for Our services until You read and consent
to the use of your Personal Information as set forth in this
document by checking the box at the end of this Privacy
Statement. By accepting this Privacy Policy, registering with
CallCharm, or using CallCharm's services, You also will be
deemed to have read and accepted CallCharm's Terms and
Conditions.
Definitions
To help You better understand this Privacy Statement, We provide
some basic definitions to use when reading and interpreting this
document. The capitalized terms used in this Privacy Statement
shall have the meaning set forth below.
Customer or You means individuals to whom this Privacy Statement
applies. Customers include anyone who registers with CallCharm,
uses CallCharm's services, or voluntarily enters Personal
Information on the Website.
CallCharm or Us/We/Our means CallCharm and, as applicable, the
underlying provider of CallCharm's services: TALENTS COMM INC.,
Inc. ("TALENTS COMM INC."). This Privacy Statement only applies
to Customers who register with CallCharm, use CallCharm's
services, or voluntarily enter Personal Information on the
Website. Additional information regarding TALENTS COMM INC. is
available at www.TALENTS COMM INC..net.
Personal Information is information about an identifiable
individual that is recorded in any form. Personal Information
does not include information that is aggregated in such a manner
that it does not identify an individual Customer, information
that is listed in a publicly-available written or online
directory, information typically made available through
directory assistance, or any other information that cannot be
associated with an individual Customer. Personal Information may
include but is not limited to, a Customer's name, address,
e-mail address, ID numbers, phone number(s), calling history,
credit card information, credit history, payment and banking
information, and marketing preferences.
Privacy Statement refers to the Privacy and Security Statement
as updated from time and time and available on the Website.
Website refers to the CallCharm website located at
www.CallCharm.com.
Why We Collect Personal Information
We collect and use Personal Information from Customers for the
following reasons:
to provide service, products, and support to Our Customers;
to maintain commercial relations and to communicate with Our
Customers (which may include, but is not limited to, billing,
collection, advertising, promotion, account and credit
verification, and other actions to customize, measure, and
improve Our services);
to identify the needs and preferences of Our Customers;
to meet applicable legal and regulatory requirements;
to administer and manage Our business operations and personal
accounts;
to resolve disputes and troubleshoot problems;
to enforce Our Terms and Conditions and prevent improper or
illegal use of Our Website and services;
to provide offers for products or services from third parties
that we believe You will find valuable and interesting;
for any other reason We deem appropriate provided such use is
consistent with this Privacy Statement.
Personal Information will not be collected, used, or disclosed
for purposes other than as set forth in this Statement except
with your consent or as otherwise required or permitted by
applicable law.
What Personal Information We
Collect
We require you to provide certain Personal Information so that
You can order services from CallCharm, and We limit the
collection of Personal Information that information that we
believe is necessary or appropriate for the purposes identified
in this Privacy Statement. Among the Personal Information that
we require from You is your name, address, e-mail address, phone
number(s), credit card information, and marketing preferences.
Customers who purchase services from CallCharm are required to
provide credit card or other payment information for billing
purposes. Except as described in this Privacy Statement, all
financial information is kept confidential. We may use a third
party to process credit card orders, including card
authorization and billing. Any such third party is contractually
authorized to use the Personal Information provided by You
solely for the purpose of conducting CallCharm business. They
may not release your Personal Information to any other person
except as required or permitted by applicable law or court order
or to defend the third party's rights in a legal dispute.
We also collect feedback information via feedback forms located
on the Website. This information is used to measure and improve
the quality of Our services and the Website. CallCharm reserves
the right to use this information, in an anonymous form, for
marketing purposes, for instance, by displaying selected
comments on the Website or in other communications. You are
never under any obligation to provide feedback information.
CallCharm may collect and use your IP address to improve
CallCharm's service and administer CallCharm's Website. Your IP
address may be used to identify You and to gather demographic
information. IP addresses are also used to investigate alleged
violations of CallCharm's Terms and Conditions, spamming,
improper use of the Website, or other improper or illegal
activities.
"Cookies" and "action tags" (action tags are also known as
single pixel gifs or web beacons) are information that a website
transfers to your computer's hard disk for record-keeping
purposes. Cookies and action tags do not personally identify
users, although they do identify a user's computer. CallCharm
uses cookies and action tags to deliver content specific to your
interests, maintain customer preferences, and for other site
functionality. Many Internet browsers are set up to accept
cookies and action tags. If You prefer, You can set your browser
to refuse cookies and action tags. However, You may not be able
to take full advantage of the Website if you do so. Advertisers
who display ads on the Website also may use cookies and action
tags to measure advertising effectiveness. CallCharm does not
have access to any information collected by cookies or action
tags used by advertisers.
Disclosure of Personal Information
CallCharm may disclose a Customer's Personal Information to:
another company for the marketing or provision of its services
to that Customer;
a person involved in the development, promotion, marketing or
enhancement of CallCharm services;
a credit checking or collections agency;
third-party affiliates for administrative purposes (for example,
billing, support, and marketing);
CallCharm's affiliates, carriers, partner service providers and
agents, distributors, and banking organizations or other
providers of payment services;
to third parties that provide products or services that we
believe You will find valuable and interesting; and
any third party, upon receiving consent from You or as required
or permitted by law.
Further, CallCharm may disclose your Personal Information if it
believes that disclosure is necessary or appropriate:
to conform to the requirements of applicable law or to comply
with legal process
to prevent intentional or unintentional injury to or
interference with CallCharm's rights or property, other
Customers, or anyone else that could be harmed by such
activities;
to protect the personal safety of Customers or members of the
public; and
to investigate and respond to past, current, or potential future
activity that CallCharm believes may violate applicable law.
Customer acknowledges that it is CallCharm's policy and
prerogative to respond to all governmental inquiries regarding
its service or its Customers. In the event a competent
governmental authority asks CallCharm to retain and provide
Personal Information about a Customer, CallCharm reserves the
right to provide any and all assistance and information
necessary in its opinion to fulfill the request.
We also may disclose Personal Information in connection with a
merger, acquisition or bankruptcy. If We should ever file for
bankruptcy or merge with another company, or if We should decide
to buy another business, or sell or reorganize part or all of
our business, We may be required to disclose your Personal
Information to prospective or actual purchasers and other
parties. By agreeing to this Privacy Statement, you agree to any
such transfer of your Personal Information that may occur. It is
CallCharm's practice to obtain appropriate protections for
Personal Information disclosed in these types of transactions.
CallCharm cannot, however, guarantee that Our Privacy Statement
will remain unchanged if CallCharm is sold or merges with or is
acquired by another company.
Retention of Personal Information
Personal Information will be retained as long as necessary for
the fulfillment of those purposes or as otherwise required or
permitted by applicable law.
Consent and Opt-Out Rights
By accepting this Privacy Statement, registering on the Website,
or using CallCharm's services, You consent to the collection,
use, and disclosure of your Personal Information as set forth in
this Privacy Statement. You may withdraw your consent in writing
at any time subject to applicable legal or contractual
restrictions and reasonable notice by sending an e-mail to
customerservice@CallCharm.com. CallCharm will inform you of the
implications of such withdrawal, however, withdrawal of consent
may make it impossible for Us to continue providing services to
You. CallCharm also allows Customers to opt out of receiving
marketing communications from Us, Our affiliates or third
parties during registration and any time thereafter by sending
an e-mail request to customerservice@CallCharm.com or by
following the unsubscribe procedures in any email marketing
communication.
Even if You opt out of receiving marketing communications, You
will still receive e-mail communications from Us regarding your
CallCharm account and services to which You have subscribed,
including, but not limited to, communications regarding service
issues. CallCharm also reserves the right to use e-mail to
notify You regarding any claims related to your use of CallCharm
services, including without limitation claims of violations of a
third party's rights. You may permanently close your CallCharm
account and stop all communication by sending a request to
customerservice@CallCharm.com.
Protection of Your Personal Information
CallCharm takes reasonable precautions to protect Personal
Information. We have invested in and deployed technological and
physical security measures to protect the Personal Information
and other information that we collect. For instance, the when
Our registration form asks You to enter Personal Information,
that information is encrypted and is protected with the
encryption software most commonly deployed in the ecommerce
industry, Secured Socket Layer ("SSL"). If you use an
SSL-enabled Internet browser, such as used in the current
versions of Microsoft Internet Explorer or Netscape Navigator,
your transmissions of Personal Information to Us through them
will be secured through SSL technology. You can verify whether
the information that is transmitted is using SSL encryption by
confirming the presence of a "closed lock" (for users of
Microsoft Internet Explorer) or a "solid key" (for users of
Netscape Navigator) symbol on the bottom bar of your browser
window. To learn more about SSL, follow this link to
http://www.verisign.com/site/ssl.html.
In addition, We maintain firewalls and other technical security
measures for our servers and internal networks, and the servers
on which Personal Information is stored are located in secure
facilities that are available only to authorized personnel. Our
employees are dedicated to maintaining and upholding your
privacy and security and are educated regarding this Privacy
Policy. Only those employees who require Personal Information to
perform a specific function related to the CallCharm service are
granted access to that information. Our employees are required
to use the utmost discretion when accessing Personal
Information, and they are prohibited from using Personal
Information for purposes unrelated to their job functions. As
appropriate, our employees are notified when this Privacy Policy
is revised or other privacy or security measures are implemented
by CallCharm.
CallCharm makes no representations or warranties with regard to
the sufficiency of these security measures. By accepting this
Privacy Policy or using CallCharm's services, You agree that
CallCharm shall not be responsible for any actual, indirect, or
consequential damages (or any other damages or liability of any
kind whatsoever, whether as a result of negligence or otherwise)
that may result from our non-compliance with this Privacy
Statement.
Accuracy of Personal Information
and Customer Access to Personal Information
CallCharm takes reasonable steps to make sure that the Personal
Information You provide is accurate, complete and up-to-date for
the purposes for which it is collected and processed. Upon
written request to customerservice@CallCharm.com or via a
password-protected profile available on the Website, You can
learn whether CallCharm holds Personal Information about You.
However, any information collected in connection with, or in
anticipation of, any claim or legal proceeding will not be made
available to you. You will not be charged for making this
request. If you notify Us that any Personal Information that We
have is incorrect, We will review such information. If we agree
that the Personal Information is incorrect, we will correct our
records. We may charge You a reasonable fee to make corrections.
If We do not agree that your Personal Information is incorrect,
You may submit a short statement of dispute, which we will
include in any future disclosure of disputed information.
CallCharm may refuse to correct, amend, or delete any Personal
Information that We require to provide service to You or that we
are required or permitted to retain by applicable law.
Transfer of Data
The Personal Information that We collect may be stored and
processed on servers located in various countries, including
servers located outside of your home country. The laws of other
countries may not provide the same degree of protection for your
Personal Information as your home country. By accepting this
Privacy Statement, registering on the Website, or using
CallCharm services, You expressly acknowledge and consent to the
transfer of your Personal Information to countries outside your
home country, including to the United States. If You do not
agree to the transfer of your Personal Information as provided
in this Privacy Statement, We may not be able to provide service
to You.
Links to Outside Websites
The Website may contain links that will let Customers leave the
Website and access other websites. Linked websites are not under
Our control. It is possible that these websites have privacy
policies and standards that are different than those of
CallCharm. This Privacy Statement applies only to Personal
Information that is acquired by Us on the Website. CallCharm
accepts no responsibility or liability for our Customers' use of
other websites.
Refer-A-Friend
CallCharm's Refer-A-Friend function on the Website allows You to
recommend CallCharm to your friends and family. To do so, You
must provide the e-mail addresses of the persons You are
referring. By providing the e-mail addresses, You are giving us
permission to send an e-mail invitation in your name. Friends
will be eligible to receive an e-mail invitation if they are not
current or former Customers and they have not already been told
about CallCharm by another Customer through the Refer-A-Friend
service. Information entered by You for Refer-A-Friend will be
used only for the purposes of generating e-mail messages to
these potential CallCharm Customers.
Refer-A-Friend is intended to be used only by our Customers to
tell their friends and family about CallCharm's service.
CallCharm does not condone spamming. Spamming includes, but is
not limited to, providing CallCharm with the e-mail addresses of
people who are not known to You and entering e-mail addresses
that are found on a mass mailing list.
If We determine that a Customer is improperly using
Refer-A-Friend, We may, in our sole discretion, block the
Customer from using the Website or cancel Customer's service, in
addition to any other remedies permitted by applicable law.
CallCharm is not liable for any direct, indirect, or
consequential damages due to the use of the Refer-A-Friend
service.
Children's Privacy Protection
Children under 13 years of age are not permitted to be CallCharm
Customers. Children under 13 should not send Us any information
about themselves. If a child under 13 submits information
through any part of Our Website, and We become aware that the
person submitting the information is a child, We will attempt to
delete this information as soon as possible. Because We do not
knowingly collect any personal information about children under
13, We do not knowingly use or disclose such information.
Changes to This Privacy Statement
We reserve the right to change this Privacy Statement at any
time without notice. The revised Privacy Statement will be
effective immediately upon its posting on the Website. By
accepting the terms and conditions of this Privacy Statement,
You agree that your continued use of CallCharm's services after
a revised Privacy Statement is posted on the Website constitutes
your acceptance of the revised Privacy Statement.
Our Privacy Officer
We have designated one or more individuals who monitor Our
compliance with this Privacy Statement. The individual
responsible for Our compliance has been designated as
CallCharm's Privacy Officer and can be reached at
privacy@CallCharm.com. Other individuals may handle the
day-to-day collection and processing of Personal Information.
The Privacy Officer or CallCharm's management may designate
other individuals within CallCharm to assist the Privacy Officer
or to perform the Privacy Officer's responsibilities.
Questioning CallCharm's Compliance With This Privacy Statement
If You believe that We have not complied with the terms and
conditions of this Privacy Policy, You may send an e-mail to Our
Privacy Officer at privacy@CallCharm.com. CallCharm will
investigate all such inquiries and will respond to You as
appropriate. We may seek advice from internal and external
advisors before providing responding to your inquiry.
If We determine that a Customer complaint is justified, We will
take appropriate remedial measures, in Our sole discretion,
including modifying Our policies and practices.
Contact Us
If You have any questions regarding this Privacy Statement,
please contact Us at:
CallCharm Customer Service
102024 Ebb Tide lane
Laurel Maryland usa.
customerservice@CallCharm.com
U.S. Toll Free: 1800-EZ-CALLCHARM
Effective Date
This Privacy Statement is effective as of October 11th, 2007.
. |
|
 |
|
